Privacy Policy

Last updated: 12 August 2026

Kingscroft Creative Packaging is operated by Kingscroft Logistics Ltd. In this Privacy Policy, references to “Kingscroft Creative Packaging”, “Kingscroft”, “we”, “us” or “our” mean Kingscroft Logistics Ltd.

Kingscroft Logistics Ltd is the controller responsible for the personal information collected through:

https://kingscroftcreativepackaging.co.uk

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights available to you under UK data protection law.

Who We Are

Kingscroft Creative Packaging provides bespoke packaging design, development, production, storage and delivery support to businesses throughout the UK.

Our contact details are:

Kingscroft Logistics Ltd
19 Kyle Road
Irvine Industrial Estate
Irvine
KA12 8JN
United Kingdom

Telephone: 01294 313348
Email: sales@kingscroftlogistics.co.uk

Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide

When you contact us, submit an enquiry or discuss a packaging project, we may collect:

• Your name
• Company or organisation name
• Job title
• Business or postal address
• Email address
• Telephone number
• Information about your product or packaging requirements
• Estimated quantities, dimensions, budget and timescale
• Messages and correspondence exchanged with us
• Artwork, photographs, specifications, briefs or other files you upload
• Your marketing preferences
• Any other information you choose to provide

Please avoid including unnecessary personal, confidential or sensitive information in an enquiry or uploaded file.

Newsletter Information

If you subscribe to receive news or updates, we collect your email address and a record of your subscription preferences.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically through cookies and similar technologies. This may include:

• Your IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Links and features used
• General website interaction and performance information

Further information is provided in the Cookies section below.

How We Use Your Information

We may use your personal information to:

• Receive and respond to enquiries
• Discuss and assess packaging requirements
• Prepare estimates, quotations, concepts or proposals
• Develop and manage packaging projects
• Communicate about products, services, samples and deliveries
• Provide customer service and ongoing project support
• Maintain business and financial records
• Manage newsletter subscriptions
• Improve the website, services and customer experience
• Protect the website and our systems against misuse, fraud or security threats
• Establish, exercise or defend legal claims
• Meet our legal, regulatory and contractual obligations

We will not sell your personal information.

Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract

We process information when it is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes assessing your requirements, preparing a quotation and managing an agreed packaging project.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights.

These interests may include:

• Responding to business enquiries
• Managing customer and supplier relationships
• Developing and improving our services
• Maintaining appropriate business records
• Protecting our website, systems and business
• Communicating with existing business customers about relevant services where permitted by law

Consent

We rely on consent where you choose to:

• Subscribe to marketing or newsletter communications
• Agree to receive occasional promotional emails
• Accept optional cookies or tracking technologies, where applicable

You may withdraw your consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

Legal Obligation

We may process and retain information when necessary to comply with legal requirements, including accounting, taxation, regulatory and law-enforcement obligations.

Contact Forms and Uploaded Files

Our contact form allows you to send information about a proposed packaging project and may allow you to upload artwork, photographs, specifications or other files.

The website uses WordPress and Jetpack services supplied by Automattic. Form submissions and uploaded files may therefore be processed through systems operated by Automattic and its service providers.

We use the information submitted through the form to respond to your enquiry, assess your requirements and, where appropriate, prepare a quotation or proposal.

Please only upload files that you are authorised to share with us.

Marketing Communications

We will only send marketing communications where we have an appropriate legal basis to do so.

Where you have expressly agreed to receive emails from us, we may send information about:

• Kingscroft Creative Packaging services
• Packaging projects and case studies
• New packaging styles or materials
• Company news
• Relevant offers or events

You can unsubscribe at any time by:

• Selecting the unsubscribe link contained in an email
• Contacting us at sales@kingscroftlogistics.co.uk
• Calling 01294 313348

We may retain a limited suppression record to ensure that we respect your request not to receive further marketing.

Cookies

Cookies are small text files stored on your device when you visit a website.

Kingscroft Creative Packaging may use cookies and similar technologies to:

• Enable essential website functions
• Maintain website security
• Remember preferences
• Process forms and newsletter subscriptions
• Understand how visitors use the website
• Monitor website performance
• Improve the website and its content

Some cookies may be placed by third-party services used by the website, including WordPress, Jetpack or Automattic.

Where required, optional cookies should only be used after you have provided consent through the website’s cookie controls. You can also manage or delete cookies through your browser settings.

Blocking certain cookies may affect how parts of the website function.

Who We Share Information With

We may share personal information with trusted organisations that provide services on our behalf, where this is necessary and subject to appropriate safeguards.

These may include:

• Website hosting and IT support providers
• WordPress, Jetpack and Automattic service providers
• Email and communication providers
• Cloud-storage and document-management providers
• Professional advisers, including accountants, insurers and legal advisers
• Packaging manufacturers, printers, suppliers or logistics partners where necessary to progress your project
• Government bodies, regulators, courts or law-enforcement authorities where required by law

Where we share project information with a supplier or production partner, we will limit the information provided to what is reasonably necessary for the project.

We may also disclose information in connection with a sale, merger, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and data-protection requirements.

International Transfers

Some website, cloud, communication or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate safeguard is in place. This may include:

• A UK adequacy regulation
• The UK International Data Transfer Agreement
• The UK Addendum to approved Standard Contractual Clauses
• Another legally recognised transfer safeguard

Third-Party Websites and Social Media

The website contains links to third-party services, which may include Etsy, Instagram and Pinterest.

When you follow one of these links, the third party will process information according to its own privacy and cookie policies. We do not control and are not responsible for the privacy practices, security or content of external websites.

A link from our website does not mean that the third party processes personal information on our behalf.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual and reporting requirements.

Our usual retention approach is:

• General enquiries that do not lead to a project: normally up to 24 months after the last meaningful communication
• Customer and project records: for the duration of the relationship and normally up to six years afterwards
• Quotations, contracts, invoices and accounting records: normally six years or for any longer period required by law
• Uploaded artwork, briefs and project files: for the duration of the project and for a reasonable period afterwards where needed for repeat orders, queries or legal records
• Newsletter and marketing information: until you unsubscribe, withdraw consent or the information is no longer required
• Website security and technical records: for an appropriate period based on security and operational requirements

We may retain information for longer where necessary to resolve a dispute, establish or defend a legal claim, investigate suspected fraud or comply with a legal obligation.

When information is no longer required, we will delete it securely or anonymise it.

How We Protect Information

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal information is limited to people and service providers who require it for legitimate business purposes.

No website, email system or method of electronic transmission is completely secure. Please do not send highly sensitive information through the website enquiry form or ordinary email.

Children’s Information

Our website and services are intended for businesses and are not directed at children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information through the website, please contact us so that we can review and, where appropriate, delete it.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict the way we use your information
• Object to certain processing, including direct marketing
• Ask to receive or transfer certain information in a portable format
• Withdraw consent where processing is based on consent
• Complain about how we use your personal information

These rights are not absolute and may be subject to legal conditions or exemptions.

We may ask for information to confirm your identity before responding to a request. We will normally respond within one month, although the law permits additional time in certain circumstances.

To exercise your rights, contact:

Email: sales@kingscroftlogistics.co.uk
Telephone: 01294 313348
Address: Kingscroft Logistics Ltd, 19 Kyle Road, Irvine Industrial Estate, Irvine, KA12 8JN, United Kingdom

Complaints

If you are concerned about how we use your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, our data-processing practices or applicable law.

The revised policy will be published on this page and the “Last updated” date will be amended.

Contact Us

If you have questions about this Privacy Policy or how Kingscroft Creative Packaging uses personal information, please contact:

Kingscroft Logistics Ltd
Trading as Kingscroft Creative Packaging
19 Kyle Road
Irvine Industrial Estate
Irvine
KA12 8JN
United Kingdom

Telephone: 01294 313348
Email: sales@kingscroftlogistics.co.uk